About Us
A More Clear and Considered Approach to Foreign Exchange.
Sofex Bureau de Change Limited helps customers exchange currency with a clear understanding of the rate, the process and what happens next.
Our story
Built Around a Simple Idea: Clarity
Exchanging currency is often harder to understand than it should be. Rates appear without context, it is not always obvious which figure applies to you, and the next step can be unclear.
Sofex Bureau de Change Limited takes a different approach. We explain what a rate is and where it comes from, we confirm the applicable rate and requirements directly with each customer, and we make sure nothing proceeds until the details are agreed.
Whether you are buying or selling US dollars, British pounds or euros, our aim is the same: that you leave every conversation with us knowing exactly where you stand.
Purpose
Mission and Vision
Our mission
To make foreign exchange clear and straightforward for every customer, by explaining rates honestly and confirming every detail before a transaction proceeds.
Our vision
To be the bureau de change our customers recommend for one reason above all: we explain things properly.
Core values
The Principles We Work By
Principles we hold ourselves to — the standard we aim for in every conversation.
Transparency
We say what a rate is, where it comes from and what applies to you.
Professionalism
We handle every request carefully, consistently and discreetly.
Customer care
We take the time to answer questions properly, without pressure.
Responsibility
We aim to act within the rules that govern our work, and to explain them plainly.
Continuous improvement
We listen to feedback and keep refining how we serve customers.
How we serve you
Person-Led, From First Question to Final Detail
Request in a few lines
Tell us the currency, the direction and the amount online, in your own words.
Talk it through
We follow up personally to confirm the applicable rate and what the transaction involves.
Decide with the facts
You review everything first. Asking a question never commits you to a transaction.
Trust and responsibility
What You Can Rely On
Statements about how we operate that you can check for yourself.
Rates labelled for what they are
Reference rates on this site always show their source and date, and are never presented as the rate we buy or sell at.
No online payments
This website takes no payments and never asks for card details, PINs or banking passwords.
Only the information we need
Our forms collect what is needed to respond to you, as set out in our privacy notice. Read the privacy notice
A registered company
SOFEX BUREAU DE CHANGE LIMITED is registered in Nigeria as RC 9821378, with an office at 23 Jimoh Odutola Street, Iganmu Industrial Estate, off Eric-Moore, Iganmu, Lagos State, Nigeria.
Questions about how we work? Contact us or read our disclosures.
Ready to Discuss Your Currency Needs?
Explore what we can help with, or send us a request and we will follow up to confirm the details.